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Home Page Right of Withdrawal
Right of withdrawal

diritto_recesso_pcIf the customer is a final consumer (an individual who buys goods for purposes not connected to his business, or buys without indicate in the order form on the the VAT number) has the right to terminate this contract for any reason, without penalty, using the methods described below. In all other cases is governed by the law. 
To exercise the right of withdrawal is necessary to send, within 10 (ten) working days from receipt of goods, a written communication to our office by registered letter with acknowledgment of receipt. Such notice shall include:

- Data needed to identify the order (customer number, order number, etc ...) 
- The willingness to renounce the purchase 
- Descriptions and codes of the product or products for which it intends to exercise its right of withdrawal 
- Copy of tax document (invoice or D.D.T.) 
- Bank of the Customer (name of bank, bank account, abi, cab, IBAN, BBAN, account holder if different from customer) 

The communication must be addressed to:

Via Pietro Maria Rocca, 67
91011 Alcamo (TP)

The communication can be anticipated by fax to the number "+39 0924 1863918" or via email at " This e-mail address is being protected from spambots. You need JavaScript enabled to view it ", but must be confirmed by sending a letter with return receipt within 48 hours.

The customer agrees to preserve and cherish with the utmost care and diligence products received and for which it intends to exercise its right of cancellation, keeping intact together with the original packaging, interiors and exteriors, and also all the accessories. The costs and risks of transport for the return are fully borne by the customer. The return of products that are damaged, deteriorated or lacking in accessories or original equipment will not be accepted by the Supplier and will be returned to you at extra cost of transport. For any reason the goods return must be sent freight collect on delivery or in this case will be dismissed peremptorily.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to customers purchasing for purposes relating to their employment (eg. Instrumental use, resale, etc ...) or making a purchase from indicating in the order form on a reference to VAT.

Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal in cases:

- For the provision of services if performance has begun, with the consumer's agreement before the expiry of the deadline 
- For the supply of goods or services whose price is tied to fluctuations in the financial market that the trader is unable to control 
- For the supply of goods tailored or personalized (eg gift wrapping) or which by their nature, can not be returned or are liable to deteriorate or expire rapidly 
- The goods were not delivered for lack of the Customer from the place of delivery and time of their withdrawal appear altered or damaged by the delay caused by the Customer. once received the goods in accordance with the above described and after making the appropriate checks will reimburse the customer within 15 working days, both the cost products for which you applied the right of withdrawal, and transportation costs incurred by the Customer. 
The only cost borne by the Customer for the right of withdrawal is the direct product return to

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